Return Policy

Gabel Metalworks wants customers to be satisfied with their purchase. This Return Policy explains eligibility, authorization, and refund procedures for items purchased directly from Gabel Metalworks.

Eligibility

Standard non-custom items may be returned within 30 days of carrier-confirmed delivery if unused, in original packaging, and in resalable condition (uninstalled, unmodified, clean, and complete with original packaging). Custom-configured or made-to-order products — made, cut, finished, engraved, modified, or configured to the buyer’s selected dimensions, materials, finishes, or specifications — are not eligible for return unless defective or damaged during shipment.

How to Start a Return

Contact us at sales@gabelmetalworks.com within the applicable return period and include your order number and reason for return. If eligible, we will provide a return authorization and instructions for shipping the item back. Do not send an item back without written return authorization. Returned items must be shipped within 14 days of the customer’s receipt of authorization and instructions. Shipping expenses for returns are the customer’s responsibility unless the item is defective, damaged, or was sent in error. Gabel Metalworks is not responsible for returns lost or damaged in transit back to us.

Refunds

Once the returned item is received and inspected, we will replace the item unless you request a refund. Items that are used, installed, altered, incomplete, damaged after delivery, or not in resalable condition may be ineligible for a refund. If a return does not meet the eligibility requirements, we may deny the return or offer a partial refund, where appropriate. Refunds are processed to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery with photos showing the damaged area. We will evaluate the claim and, where applicable, provide the remedy available under our written warranty or applicable law. We will arrange a replacement or refund at no additional cost.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. Standard orders may be cancelled before shipment. Custom or made-to-order orders may not be cancelled once materials have been ordered, fabrication has begun, or the product has been configured to your specifications.

Shipping

Processing times, shipping methods, rates, delivery estimates, and international duties are covered in our Shipping Policy.

Contact Us

Questions about returns, exchanges, or refunds may be sent to sales@gabelmetalworks.com or Gabel Metalworks, 15343 Proctor Avenue, City of Industry, CA.

Effective date: October 3, 2026.